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Our expectations were met and exceeded! Excellent customer service and I was very impressed with the way they kept the process going even through the Christmas break when you were closed. Keeping us informed the whole way and friendly service.

Emil & MichelleRefinance

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Very professional, always available for questions and great advice especially for first home buyer. Very good communication, quick to respond to any query & friendly yet professional. Always very clear about the process and next steps.

SebastienFirst Home Buyer

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Glenn, Amanda, Hannah, Kayla and the broader team were all fantastic. Amanda dealt with queries so quickly while Glenn was away and went above and beyond when we were modelling scenarios! Everyone is so communicative, polite and a pleasure to deal with. I think communication & timeliness are your biggest strengths as you communicate through the whole process, and everything was dealt with extremely quickly. We never had to follow anything up.

Laura & TimRelocators

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Great support from Matt. He was responsive, supportive, informative and found the product that worked for us.

Penny & MattPurchase

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Informative, transparent and very helpful in achieving our goal. Friendly and approachable staff. Very happy with how everything progressed and was followed through.

Adam & WendyLand Purchasers

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Glenn and the team did a terrific job, from start to finish they took care of everything, they gave us updates every step of the way keeping us at ease. I am very happy I chose Glenn and the team at Black Pen lending and am very appreciative of their hard work.

Khalia & DarylFirst Home Buyers – Regional First Home Grant Guarantee Recipient

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Matt answered all the questions I had as a first home buyer, without making me feel stupid! Very clear and consistent communication was provided during all my interactions.

MonicaFirst Home Owner – Regional First Home Grant Guarantee Recipient

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Talked me through the process, options, and practical aspects of finding the right loan for me. Responsive, quick and considered advice. Accessed excellent rates with excellent lender quickly!

LouisaPurchase

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We were able to meet with Matt quickly, good communication and follow up. Matt and the team made the process quick and seamless.

Teleri & PeterRefinance

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Kept me in the loop with the process and settlement. Also all being electronic forms is super handy especially when I work similar hours as their office.

JaneInvestor

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Glenn and the team re so personable as well as efficient and professional. Glenn was so knowledgeable and took his time to explain everything.

Sarah & JakeobRefinance and Restructure

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Stoked with the experience! Matt & Hannah were very helpful insetting us up for success. Communication was very clear and regular updates were given. In particular, the final communication around the mortgage setup, repayments and account details was super helpful.

Chloe & IsaacFirst Home Buyers

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Made the whole process easy for me. I felt very secure with the staff’s knowledge.

LisaRefinance

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Fantastic customer service, the team gets back to you quickly and nothing was ever an issue. Matt and his team make the complicated simple.

Matt & SarahInvestors

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Not pushy at all, happy to explain things and always available to offer support or answer any questions.

Luke & StaceyExisting Client Review and Refinance

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Kept us updated throughout the whole process. Ease of communication, plus the team were positive and informative.

Amanda & JasonRefinance